020 3861 6444 sales@stablelogic.com

All posts by: stablelogic

in Contact Centre, Cost Saving, Customer Experience, Digital Transformation, Networks, Project Management, StableLogic

How To Choose The Right Vendor For Your Business

From the initial sales pitch through contract negotiations, implementation and post-implementation support, each vendor provides a unique experience. Even if their product is similar to their competitors’, each vendor will have different structures, processes and styles at every touchpoint.

Consequently, it will be of no surprise that in addition to understanding how a product works, it’s just as important to understand how vendors will work with you.

You may be wondering, isn’t it the objective of the procurement process to learn about a vendor in this way? This is true. Conducting a procurement process and listing your business requirements in a document, such as an RFP, is a highly effective way to ensure that a vendor is right for your organization.

However, a gap can remain between what has been stated in an RFP and what a vendor can really deliver. Therefore, having a grounded understanding of a vendor’s reputation based on previous experience can help provide a much richer engagement throughout the full project lifecycle.

At StableLogic, we are working with market leading vendors on a continual basis, and what’s more we are working throughout all stages of an engagement lifecycle – from procurement to ongoing support.

This helps us provide you with knowledge on:

– Vendor Selection – Is the vendor profile aligned to your requirements? Is what has been answered in the RFP backed up by previous experience? What are other customers saying?

– Contract Negotiation – What items are worth pushing on and which do we know are unlikely to budge? What vendor weaknesses can be mitigated by ensuring legal obligations are built into the contract?

– Professional Services – What are the lessons learned from previous roll outs? What needs to be built into the SOW for a particular vendor? What strengths does the vendor have that should be given special focus?

– Ongoing Support – What are other customer’s experiences with support? What can be introduced to improve the level of support?

For more information on StableLogic’s project management services, please click here. If you want to speak directly to one of our consultants, you can email info@stablelogic.com or call +44(0)20 3861 6444.

in Contact Centre, Digital Transformation, Networks, StableLogic

5 Hidden Stumbling Blocks Impacting Your Cloud Deployment

Whether it’s a move to Cloud Telephony, a Cloud Contact Center or a complete move of office applications, most organizations have begun to move some of their services to the cloud. Whilst this might seem like the best option, many are quickly finding that it may not be so simple.

Too often, businesses contact us looking for help after their cloud deployments have been delayed, shelved or sometimes entirely cancelled due to deployment issues such as:

Network Performance – Issues with the network can have a high impact on service performance such as with voice, video or load times.

Security – Cloud applications create very new demands for a traditional security environment. Teams are often ill equipped to deal with requirements of cloud applications.

Shared Services – Often an application or service may have been bundled together on a single on-premise solution but now needs to be unbundled to move to the cloud e.g. a single PBX hosting voice, fax and contact center. This is frequently not considered and may have consequences for the business case and deployment logistics.

Change Management – Cloud technology often provides a new way of working. Without effective communication and training, pushback from stakeholders and end-users is likely.

Vendor Management – While many vendors will do a reasonable job of managing the deployment, this cannot be said in all cases. Poor professional services will quickly lead to deployment issues.

In almost all cases, the strategy was right but the deployment methodology was unable to deliver that strategy and cater for the change required.

At StableLogic, we are not only experts in IT, we also project manage these types of cloud deployments continuously. Consequently, we are perfectly equipped to oversee and assist in the deployment of your services at any point during the project lifecycle.

Using our proven methodologies, we can quickly integrate into a project team, analyze the project requirements, and effectively address deployment issues to pull your cloud deployment back on course.

For more information about our project management and programme management services, please contact us below.

in Contact Centre, Digital Transformation, StableLogic

StableLogic hosts the Consultant Alliance Conference 2019

StableLogic had the pleasure of hosting the annual Consultant Alliance conference this week. The conference took place over two days in London and included an evening dinner cruise along the Thames with Bateaux London. Much thanks to our partners who made the trip from Australia, the United States, France, Germany, Italy and Canada for another productive session.

The Consultant Alliance is a closely integrated global network of independent telecommunications and IT consultants. We deliver major projects for multinational clients while maintaining local expertise. Our partners within the alliance include Capcost, Data Perceptions, TeleResult, EE & Associates, Lucernys and MPC Services.

As partners, we work together to deliver projects across the Americas, Europe, Africa, Middle East, Asia and Australasia.

Typical projects for our international team of experts include global WAN procurements, regional fixed and mobile procurements and cost reduction audits. From opening a new office in Brazil to a fifty-country telecommunications audit – we can deliver.

This years conference discussed hot trends impacting each partner’s respective region, different partner innovations, opportunities for cross-collaborations and much more.

For more information about the Consultant Alliance, visit consultant-alliance.com or contact info@consultant-alliance.com.

in Contact Centre, Digital Transformation, StableLogic

Cloud Transformation: A Tricky Endeavor

For most businesses, moving services to the cloud has an undeniably strong business case. Companies now want to leverage the lower cost, scalability, and low maintenance of cloud and SaaS services.

So clearly this sounds like a no-brainer from a strategic sense. However, when it comes to moving a whole business away from old on-premise systems and onto the cloud, how easy is it?

Well the answer is, unfortunately, not very. Firstly, there are the many considerations that need to be made, such as what is the state of the network? Can cloud services be supported in your specific geography? Will new hardware be required? What is the new DR plan? How will cloud services interact with systems that have to remain on-premise? How will the change be communicated? What training is required? How will contracts be managed for old systems? And the list goes on. Clearly, big technical changes are not always easy to achieve.

Realistically, a program set out to deliver a cloud transformation can fail anywhere, common examples are:

o Poorly defined project dependencies
o Insufficient backing of budget
o Lack of change management
o Uncontrolled project changes
o Ineffective stakeholder engagement
o Inadequate skill set of project team

…again, the list goes on. In summary, without the right level of project management and project governance embedded into a project, such as a cloud transformation, the list of potential factors leading to the project’s demise can be countless.

From experience, we would go as far to say that unless you have sufficient project governance laid out from the very beginning of a project, then the project is due to fail at some point during its lifetime – realistically very quickly!

So sadly, while the original cloud strategy may seem like a no brainer, implementing the strategy can prove much more difficult.

To ensure success, moving to the cloud requires a high level of planning, often across multiple projects, underpinned by watertight change management, careful monitoring of budget and a constant review of interproject dependencies.

The objectives of the project should be continuously used to benchmark the project. In addition, the level of communication between the project members, exec board and the project stakeholders needs to be exceptionally well structured.

At StableLogic, we have carried out countless cloud deployments successfully and have overseen numerous high-profile cloud transformations. Our successes come through our 25 years’ experience of running IT deployments, through which we have developed a proven methodology fortified by a deep technical understanding. Our focus is on delivery, ensuring projects are completed on time, to budget and with the correct scope.

If you have any questions about this article or about the Project Management or IT Programme Management services offered at StableLogic, then please do not hesitate to contact us by clicking the button below

in Digital Transformation, StableLogic

CSCS Appoint StableLogic for Digital Transformation Project

The Construction Skills Certification Scheme (CSCS), have appointed independent consultancy StableLogic to develop and manage the implementation of their digital transformation.

CSCS is the leading skills certification scheme within the UK construction industry. CSCS cards provide proof that individuals working on construction sites have the required training and qualifications for the type of work they carry out.

In total there are 1.5 million CSCS cards in circulation and up to 400,000 new applications per year. The cards, including the imbedded technology, are required to work on the majority of UK construction sites and are even used for construction site entry systems.

Currently the CSCS card application process is largely manual and includes some paper-based processes. The project is to undertake a full digital transformation in order significantly improve service to both individuals and to the industry. The new service will include online applications, a new app and the delivery of a leading-edge customer services.

I am very pleased to have appointed StableLogic to support us with our digital transformation programme. Their skills and capabilities have already developed our vision and procured leading suppliers to remove much of the complexity surrounding the existing systems.

Graham Wren, Chief Executive of CSCS

It is a pleasure to work with CSCS as they transform almost all aspects of their operation. Our consultants are bringing multiple skills to the programme, from technical and procurement to customer service and project management.

Craig Robinson, StableLogic Director

More information on CSCS can be found at: www.cscs.uk.com

in StableLogic

StableLogic Moves to Larger London Offices

StableLogic is pleased to confirm that we have relocated to larger London offices. After a highly successful 2018, our brand new larger offices provide space for our expansion.

Our new offices address is:

StableLogic Ltd
The Minster Building
Great Tower Street
London
EC3R 7AG

Our telephone numbers and email addresses remain the same.

in Networks

Connecting MPLS to the Cloud | StableLogic

How do you connect your network to cloud providers? Almost all WAN providers (think AT&T, BT and Verizon) have built relationships with cloud service providers. This offers a direct interconnect between your MPLS network and the cloud provider. So, is this a cost effective and reliable way to obtain the network performance you require?

Organisations are using more and more cloud based services. This means the need for enhanced performance, security and reliability becomes critical. The use of Office 365, Salesforce and Amazon Web Services is now commonplace across most major organisations. Typically, there are two approaches to connecting your network to cloud providers. Either via the Internet or using an interconnect from your MPLS provider.

The Option to Directly Connect Your MPLS Network to Cloud Providers

The number of cloud services that you can connect to your network provider is growing daily. This is achieved by clever data centre pairing or direct links to these services with an interconnect relationship. Suppliers argue that this is a secure way to obtain guaranteed service levels.

Global organisations have been considering the move to hybrid networks. At the same time, they are looking to leverage their core network to connect directly with the cloud services they use.

Cost Model

The cost model used here is a ‘pay as you go’ approach. Most network service providers offer threshold bands offering discounts based on volumes. Considering the high costs of MPLS and the need to pay bandwidth, this is an expensive option.

Benefits

Key benefits of this approach include:

1. Performance

  • Determined performance levels via high powered, low latency private connections.
  • Global locations to cloud services providing enhanced performance thanks to optimised path selection.
  • Bandwidth scales up or down to meet volume demands.

2. Simplicity

  • Usage based resources on demand. No need to install costly infrastructure with restrictive speed limitations.
  • The ability to scale up or down with simple management via a centralised portal.
  • Access to new cloud services as they become available.

3. Secure

  • Secure gateways via private connections are completely separate from the public Internet.

4. Reliability

  • Service Level Agreements with high availability are supported in a contractual agreement. This is based on the service provider leveraging their mission critical infrastructure with multiple points of resilience.

5. Cost Saving

  • The total cost of ownership is much lower when compared to installing separate communication links to each cloud provider.
    The service access can be ceased with a short notice period. This allows for simple switching between cloud applications when required.

For more details of how StableLogic can help, please click here to review our network consultancy services.

    StableLogic are an independent technology consultancy with offices in London, Sydney and Boston.

    LONDON

    The Minster Building, Great Tower Street, London, EC3R 7AG, UK
    +44 20 3861 6444

    SYDNEY

    Level 23, 52 Martin Place, Sydney, NSW 2000, Australia
    +61 2 9220 5027

    BOSTON

    One Marina Park Drive, Suite 1410, Boston, Massachusetts, 02210, USA
    +1 617 807 7204