All posts by: Stephen Begg

in Contact Centre, Cost Saving, StableLogic

How to Select A Contact Centre Solution

The process of selecting a new contact centre solution is a major decision for any business. A contact centre is at the forefront of your business’s relationship with your customers so selecting the right solution is imperative. Issues like poor call quality, long wait times, and even longer problem resolution times will lead to upset and angry customers.

This in turn will impact your overall reputation and consequently, sales. As a recent report by PWC states: “59% [of customers] will walk away after several bad experiences, 17% after just one bad experience.” Thus, it’s important to get it right.

That’s where we come in. The objective of our contact centre consultants is not only to advise on a highly functional technology solution but also one that is reliable, cost effective and from a low risk supplier.

As contact centre procurement consultants, StableLogic can support clients with requirements gathering, production of a specification and the full selection process.

Our team develop specifications and manage contact centre procurements on behalf of clients on a continuous basis. We understand the different products, suppliers and configuration options and can advise clients on how these work in practice.

We specialise in the procurement of both contact centre technologies and services, including fully outsourced contact centres.

Do you want to discuss any of the services offered in this piece?
For more information on StableLogic’s contact centre services, please click here. If you want to speak directly to one of our consultants, you can email info@stablelogic.com or call +44 (0) 20 3861 6444.

    StableLogic are an independent technology consultancy with offices in London, Sydney and Boston.

    LONDON

    The Minster Building, Great Tower Street, London, EC3R 7AG, UK
    +44 20 3861 6444

    SYDNEY

    Level 23, 52 Martin Place, Sydney, NSW 2000, Australia
    +61 2 9220 5027

    BOSTON

    One Marina Park Drive, Suite 1410, Boston, Massachusetts, 02210, USA
    +1 617 807 7204