020 3861 6444 sales@stablelogic.com

Contact Center Consultants

Highly qualified consultants advising on all aspects of the contact center.

25 Years of Contact Centre Expertise

StableLogic are contact centre consultants, we provide expert independent contact centre advice.  Our contact centre consultancy services help clients to develop their contact strategy, benchmark costs and optimise their processes.

Our core services comprise of:

  • Contact Centre Strategy
  • Digital Transformation
  • Contact Centre Technology Design
  • Outsourcing Advice

25 Years Experience

We have been contact centre consultants for 25 years.

Independent

Completely Impartial and Independent

Our Clients Include:

Contact Centre Strategy

The customer contact market is in a period of rapid development to try and keep up with the evolving demands of the customer landscape. Therefore, to remain competitive and relevant, organisations must change the way they interact with the market.

 

Our contact centre consultants review all aspects of the contact centre – from the technology to the customer experience and the performance of the team themselves.  

 

We help clients to design their future strategy, model the costs and the performance levels, and build the business case.

Our expert contact centre consultants undertake:​
  • Business Requirements – Your business objectives
  • Technology Assessment – Assess current and develop a roadmap
  • Customer Analysis
  • Channel Strategy – Voice, Web Chat, SMS, Email, Video etc
  • Management Information – Obtaining the best MI
  • Sourcing Strategy – In-House or Outsource?
  • Service Hours – Including “follow the sun” options
  • Cost – Modeling different cost options
  • Service Integration – CRM, Saleforce.com, Oracle, MS Dynamics etc.

Why Choose StableLogic?

01

Independent

We are completely independent and impartial. Our sole source of income is from our clients.

02

Experienced

With major clients such as Jaguar Land Rover and Imperial Tobacco, we are highly experienced.

03

Experts

Our contact centre consultants have many years practical experience of deploying national and multinational contact and call centres.

04

Local and Global

We are small enough to provide a personal service but with offices in London, Sydney and Boston, we also deliver global projects.

Contact Centre Procurement and Negotiations

Our contact centre consultants objective is not only to advise on a highly functional technology solution but also one that is reliable, cost effective and from a low risk supplier.

StableLogic develop specifications and manage contact centre procurements on behalf of clients on a continuous basis.  We understand the different products, suppliers and configuration options and can advise clients how these work in practice.

We specialise in the procurement of both contact centre
technologies and services, including fully outsourced contact centres.

Contact Centre Consultants - Savings Delivered

Multinational Insurance Company - 800 Agents
23%
Pharmaceutical - 400 agents
24%
Financial Services - 1200 agents
29%
Housing Provider - 150 agents
36%

Develop your contact centre strategy with StableLogic today

    StableLogic are an independent technology consultancy with offices in London, Sydney and Boston.

    LONDON

    The Minster Building, Great Tower Street, London, EC3R 7AG, UK
    +44 20 3861 6444

    SYDNEY

    Level 23, 52 Martin Place, Sydney, NSW 2000, Australia
    +61 2 9220 5027

    BOSTON

    One Marina Park Drive, Suite 1410, Boston, Massachusetts, 02210, USA
    +1 617 807 7204