News Roundup: October 2020

Despite the current challenging landscape, StableLogic has had a busy 2020 with lots of changes and...
StableLogic are contact centre consultants, we provide expert independent contact centre advice. Our contact centre consultancy services help clients to develop their contact strategy, benchmark costs and optimise their processes.
Our core services comprise:
The modern contact centre is both complex and highly integrated with the rest of the organisation. Our team help clients to work on all aspects of the customer contact environment, ensuring clients meet their business objectives and remain competitive in an evolving marketplace.
Our contact centre consultants review all aspects of the contact centre – from the technology to the customer experience and the performance of the team themselves. We focus on the key areas that are of concern.
We help clients to design their future strategy, model the costs and the performance levels, and build the business case.
Our expert contact centre consultants undertake:
Selecting a new contact centre solution is a major decision that directly impacts the effectiveness of a business for many years to come. Our team’s key aim is to advise on a highly functional technology solution but also one that is reliable, cost efficient and from a low risk supplier.
As experienced consultants, we support our clients with requirements gathering, creating a specification and the full selection process. We understand the different products, suppliers and configuration options and can advise clients on how these work in practice.
Our consultants offer detailed benchmarking in order to provide proactive advice to help you to deliver results. As contact centre consultants, we can compare your operation to your peers. In doing so, we can provide detailed insight in the following key areas:
Our team can help reduce costs whilst increasing the performance of your contact centre provision.
Our consultants help you to optimise your contact centre processes and deliver significant efficiencies to your business. It’s not simple – but our team have a proven track record of unravelling processes to understand the best way to re-calibrate them to improve sales, productivity, quality and to develop a unique customer experience.
For example in many businesses, we often find that:
We are completely independent and impartial. Our sole source of income is from our clients.
With major clients such as Jaguar Land Rover and Imperial Tobacco, we are highly experienced.
Our contact centre consultants have many years practical experience of deploying national and multinational contact and call centres.
We are small enough to provide a personal service but with offices in London and Boston, we also deliver global projects.
Despite the current challenging landscape, StableLogic has had a busy 2020 with lots of changes and...
Across all industries, the customer experience is undergoing a rapid transformation. Only a little o...
Independent Contact Centre Consultants Stablelogic, are pleased to launch our new contact centre exp...