StableLogic are contact centre consultants, we provide expert independent contact centre advice. Our contact centre consultancy services help clients to develop their contact strategy, benchmark costs and optimise their processes.
Our core services comprise:
We have been contact centre consultants for 25 years.
Completely Impartial and Independent
The customer contact market is in a period of rapid development to try and keep up with the evolving demands of the customer landscape. Therefore, to remain competitive and relevant, organisations must change the way they interact with the market.
Our contact centre consultants review all aspects of the contact centre – from the technology to the customer experience and the performance of the team themselves. We focus on the key areas that are of concern.
We help clients to design their future strategy, model the costs and the performance levels, and build the business case.
Our expert contact centre consultants undertake:
The selection of a new contact centre solution is a major decision that directly impacts the effectiveness of the business for many years to come. The objective of our contact centre consultants is not only to advise on a highly functional technology solution but also one that is reliable, cost effective and from a low risk supplier.
As contact centre procurement consultants, we can support clients with requirements gathering, production of a specification and the full selection process.
As contact centre consultants, StableLogic develop specifications and manage contact centre procurements on behalf of clients on a continuous basis. We understand the different products, suppliers and configuration options and can advise clients how these work in practice.
We specialise in the procurement of both contact centre technologies and services, including fully outsourced contact centres.
StableLogic’s contact centre consultants provide detailed benchmarking in order to provide proactive advice to help you to deliver results. As contact centre consultants, we can compare your operation to your peers. A benchmark is often an excellent starting point to plan for the future. We can help you understand the following key areas:
StableLogic’s contact centre consultants can help reduce cost whilst increasing the performance of your contact centre provision.
Business leaders understand there is significant value in optimising processes, however in realm of the contact centre, it is often over looked. Our Contact Centre consultants help you to optimise your contact centre processes and deliver significant efficiencies to your business. Our consultants often find the following:
We help organisations address these points and provide truly unique customer experiences. It’s not simple – but StableLogic’s contact centre consultants have a proven track record of unraveling processes to understand the best way to re-calibrate them to improve sales, productivity, quality and to develop a unique customer experience.
We are completely independent and impartial. Our sole source of income is from our clients.
With major clients such as Jaguar Land Rover and Imperial Tobacco, we are highly experienced.
Our contact centre consultants have many years practical experience of deploying national and multinational contact and call centres.
We are small enough to provide a personal service but with offices in London, Sydney and Boston, we also deliver global projects.
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StableLogic are an independent technology consultancy with offices in London, Sydney and Boston.
The Minster Building, Great Tower Street, London, EC3R 7AG, UK
+44 20 3861 6444
Level 23, 52 Martin Place, Sydney, NSW 2000, Australia
+61 2 9220 5027
One Marina Park Drive, Suite 1410, Boston, Massachusetts, 02210, USA
+1 617 807 7204
