Customer Experience Consultants

StableLogic - Customer Experience Consultants

StableLogic are independent Customer Experience Consultants. We advise our clients on the transformation of the service they provide to their customers.

Communicating with customers is more complex than ever. Businesses can no longer decide on their own how they communicate, customers decide using social media and online collaboration sites. Apps, social media, digital market and consumer sites such as TripAdvisor all add to the communication complexity.

StableLogic are Customer Experience Consultants that can help you address these challenges and create an outstanding customer experience.

Experienced Customer Experience Consultants

Our Customer Experience services are designed for both national and multinational clients. Our services include:

Mapping the customer journey
Offering new communication channels
Measuring performance
Changing business processes
Delighting the customer
Digital transformation

Looking for Customer ExperienceDigital TransformationCustomer JourneyProcess Re-engineeringDelighting the Customer Consulting?

Professional Consulting

25 years of experience in customer experience consulting.

Proven Process

We have a well worked methodology to transform the customer experience.

Digital Transformation

Strong record of supporting clients with their digital transformation.

Budget Friendly

We understand budget pressures and aim to be the most cost effective in our sector.

Customer Experience Consultants StableLogic

HOW WILL YOU BENEFIT?

Why Use StableLogic?

Our customer experience consultants have worked for many different organisations, in diverse markets and countries, providing an exceptional degree of knowledge. Key benefits of using StableLogic include:

Proven Process – We know how to deliver
Experience – We have a strong track record
Multinational – We understand the different expectations in different countries
Cost Effective – We understand that budgets are tight
Innovative – We help our clients to innovate and differentiate

Understand your Customer Experience

Mapping the Customer Journey

The customer journey is the beginning to end process of a customer interacting with a business. For a typical business there are multiple touch points with their customer.

A customer may conduct initial research on Google. Then perhaps view the web site of the organisation. Customers often search social media and web sites for reviews, complaints and comments. They place online orders or telephone the contact centre. Changes to an order may be made by email or web chat. Finally, reviews and comments on social media are quite common.

Trying to effectively manage this entire process, deliver for customers, preempt their needs and grow business is quite a challenge. StableLogic’s customer experience consultants are experts in effectively delivering the communications customer journey.

Supporting customers to communicate the way they wish

Digital Channels

A good customer experience is often highly personalised. Supporting the customer in the way they wish, when they wish, using the medium they wish. Every customer is unique and has their own requirements.

Providing multiple communication channels, pre-empting the customers needs and being creative, can transform the success of a business.

StableLogic’s customer experience consultants support many clients in the change from traditional customer service on the telephone or face to face, to modern digital channels which can improve service and reduce cost.

Process Optimisation

Business leaders understand there is significant value in optimising processes. Many of our consultancy projects are focused on delivering an efficient outcome. our customer experience consultants can advise on the latest approaches and techniques. Optimising your customer processes can deliver significant efficiencies to your business because of the following:

Customer contact is a critical element of business success
Many processes are made labour intensive, repetitive and high volume
There is “low hanging fruit” that could result in several quick-wins
Business Process Optimization (BPO) is a way to improve service while reducing costs, breaking the historical trade-off between better service and lower costs.

We help organisations address these points and provide truly unique customer experiences. It’s not simple – but StableLogic have a proven track record of unraveling processes to understand the best way to re-calibrate them to improve sales, productivity, quality and to develop a unique customer experience.