StableLogic has been appointed by a global medical products manufacturer to deliver a global contact centre. The requirement covers over 500 agents in 13 different countries. Some of the content centres are fully integrated, providing a follow the sun model, others service customers in their own country.
How do you cut contact centre costs? The contact centre is key to both customer service and sales, but also represents a major cost overhead. This article considers the options to reduce costs across the contact centre and improve business return.
StableLogic has successfully completed a contact centre and customer experience review of multinational coach operator, MegaBus. Megabus operate multinational bus services, which are particularly popular with students and young people.
